Privacy Policy for Level Up App

Effective Date: 5/28/2025

1. Introduction

Welcome to Level Up App ("Level Up," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services. By using Level Up, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Personal Information: We collect your email address when you voluntarily provide it to receive updates about Level Up.

Student Data: We do not collect or store any personal student data. Student responses may be temporarily processed to generate real-time feedback but are not saved on our servers.

Technical Data: We may collect anonymized technical and usage data (such as device type or general usage patterns) to help improve our services. This data is not linked to any identifiable user and is not stored long-term.

3. Student Privacy & Minor Protection (COPPA-Compliant by Design)

Level Up is designed to comply with the Children’s Online Privacy Protection Act (COPPA) and extends those protections to all minors under the age of 18.

  • We do not knowingly collect, store, or share personal information from users under the age of 13, in accordance with COPPA.

  • We also do not collect or store personal data from any users under 18, unless explicitly provided by an educator or school official in compliance with local regulations.

  • No student accounts are created.

  • No persistent identifiers (e.g., email addresses, IP addresses, or device IDs) are stored.

  • No student data is used for advertising, profiling, or tracking.

  • All student interactions are processed in real time and not retained.

Because no personal data is collected from minors, no verifiable parental consent is required, and schools can safely use Level Up without additional data agreements.

If you believe personal information was submitted inadvertently, please contact us at hedman@buildempathy.com, and we will delete it promptly.

4. How We Use Your Information

We use your information for the following purposes:

  • To operate, maintain, and improve Level Up

  • To send email updates and announcements (only if you opt in)

  • To process student responses in real time for educational feedback, without storage

  • To comply with legal requirements and enforce our policies

5. Third-Party AI Processing

To generate real-time educational feedback, student-generated responses may be temporarily sent to trusted third-party AI services such as OpenRouter.ai and Google Gemini.

  • These services are used only for real-time processing

  • No personal data is sent

  • No data is stored or used for model training

  • These AI partners are required to comply with strict data handling policies

6. Data Sharing and Disclosure

We do not share personal data. In the limited cases where anonymized data is used, it is for the sole purpose of service improvement. We may share information:

  • With service providers who help maintain and operate Level Up (under strict privacy obligations)

  • As required by law or legal process

  • In the event of a business transfer (e.g., merger or acquisition), with notice to users

We do not sell data, serve ads, or allow behavioral tracking.

7. Data Security

We implement reasonable safeguards, including encryption and secure server environments (via Firebase), to protect all data. While no method is 100% secure, we continuously update our systems to maintain strong protections.

8. Data Retention

Because we do not store student data, no retention applies. Any temporarily collected data (e.g., emails provided voluntarily by adults) is retained only as long as necessary to fulfill its purpose.

9. Your Choices

  • You may unsubscribe from email updates at any time using the unsubscribe link

  • Schools or guardians may request deletion of any inadvertently shared information by emailing hedman@buildempathy.com

10. Google API Use

If Level Up uses any Google Workspace APIs, they are used only for educational purposes. The data accessed via these APIs is not used to develop, improve, or train generalized AI and/or ML models.

11. Updates to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify users by email or through the app. Continued use of Level Up after such updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns, please contact us:

Elliott Hedman
hedman@buildempathy.com
3518 Nyland Way, Lafayette, CO, 80026