Employee Interactions Kill Customer Engagement This shopper was browsing and interacting with displayed electronics, but when an employee came in to ‘help’ their engagement dipped down. Rather than actively learning, the customer now had to listen to the employee’s sale pitch, slowly killing their interest.

Employee Interactions Kill Customer Engagement

This shopper was browsing and interacting with displayed electronics, but when an employee came in to ‘help’ their engagement dipped down. Rather than actively learning, the customer now had to listen to the employee’s sale pitch, slowly killing their interest.