Elliott builds great experiences by helping organizations understand the emotions of their customers. He earned his PhD at the MIT Media Lab using psychophysiological sensors to measure emotions in a new, objective way. Previously, Elliott worked at IDEO as a design researcher where he learned how to combine sensors, design, and emotions together. Today, he runs mPath, a design consulting firm. Elliott has had the privilege of designing a vast range of emotions, from the excitement of using Google, to audience engagement of the Blue Man Group, to customer’s confidence at Lowe’s Home Improvement, to the anxiety of children with Autism in therapy. By looking at the minute, detailed experiences of customers, Elliott shows companies new ways of innovating and adding value through the customer experience. When not pondering emotions, Elliott is often found playing board games with his two brothers or painting a Chinese landscape.
Meredith makes the world a better place through improving everyday emotional experiences. She earned her MPH at the University of Florida’s College of Public Health and worked as research faculty at the Biocomplexity Institute at Virginia Tech. Meredith has been helping Dr. Hedman with his research on emotions since the early days: measuring the emotional experience of children with Autism and ADHD. Recently she has helped organizations such as Curriculum Associates, Sphero, Estee Lauder and Colgate build out better experiences for their customers. Her favorite research topic is studying how children’s’ emotional experiences are affected by digital spaces such as video games and virtual VR. When not doing research and analysis she spends her time rock climbing, watching films and designing new video games.
Garrett Hedman was a 2010 Teach for America Delta corps member and taught high school science for five years before joining mPath. He believes that one of the most valuable things we can teach children is how to research and solve complex problems in their lives. While teaching, Garrett wrote, illustrated, and programed two interactive books for the iPad. When he’s not researching with mPath, Garrett spends his time entertaining students as a professional storyteller.